Refund Terms for TWILIGHTARC

Thank you for shopping with TWILIGHTARC. We strive to ensure that you are completely satisfied with your purchase. Please read our refund policy carefully to understand your rights and how to initiate a refund request.

Eligibility for Refunds

Refunds are only available under the following conditions:

• The product is defective or damaged upon arrival.
• The incorrect product was delivered to you.
• You did not receive your product within the promised delivery time.

Conditions for Return

To qualify for a refund, please ensure that:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• You have the receipt or proof of purchase from TWILIGHTARC.

Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards
• Downloaded software products
• Perishable goods

Refund Process

1. Contact our customer support team at [email protected] to request a refund.
2. Provide your order number, receipt, and detailed information about the issue.
3. Our team will review your request and get back to you within 7 business days.

Refund Approval

Once your refund request is approved, a credit will automatically be applied to your original method of payment within 10-15 business days.

Late or Missing Refunds

If you haven’t received a refund yet, please:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Contact Information

If you have any questions about our refund policy, please contact us at:

Email: [email protected]

Phone: +65 6345 6789

Address: 123 Orchard Road, Level 4, Singapore 238845

We appreciate your understanding and cooperation.